Answers to Common Pharmacy Questions
Find clear answers about pharmacy services, dispensing, fulfillment, and claim-based workflows.
How can I contact Advanced Rx Pharmacy about my prescriptions?
For prescription-related inquiries, email us at tnpharmacy@advancedrxmgt.com. Our team typically responds within 24 hours during business hours (Monday to Friday). You can also call our toll-free number at (844) 866-6292 for immediate assistance.
Is the Advanced Rx Pharmacy in-network for Commercial Insurance claims?
Advanced Rx operates outside of the commercial insurance network, meaning we do not bill a patient's commercial insurance companies directly.
This approach allows us to focus exclusively on you and your health without the administrative complexities and restrictions often associated with insurance billing. As a result, we can offer much lower, straightforward cash prices, providing greater transparency and affordability.
Additionally, we specialize in navigating the complexities of Workers’ Compensation and Personal Injury cases, ensuring that these often challenging claims are handled efficiently and accurately.
Our comprehensive pharmacy solutions, powered by ezClaims, enable physicians and patients to benefit from expert medication management tailored to individual needs, further emphasizing our commitment to personalized, high-quality care.
Where is my prescription?
Patients: You can email us at tnpharmacy@arxmgt.com or call our toll-free number at (844) 866-6292. A technician or pharmacist will typically respond within 24 hours during business hours (Monday-Friday).
How can I reach Advanced Rx Pharmacy with questions about my Workers' Comp or Personal Injury prescription(s) and/or refill(s)?
Patients: You can email us at tnpharmacy@arxmgt.com or call our toll-free number at (844) 866-6292. A technician or pharmacist will typically respond within 24 hours during business hours (Monday-Friday).
You can also order refills with our convenient Pharmacy App* - Rx Local.
*Below is the Text that we send to new patients with the link and Text option.
"Message From Advanced Rx Pharmacy: Introducing Our Convenient & Easy Patient Portal. You can use it to send and receive messages, request medication refills, and view your medication list.
Click Here to Sign Up: https://patient.rxlocal.com/onboarding/index
Alternatively, text RXLOCAL to 64890."
Pharmacy Text #: (615) 551-5129
PLEASE NOTE: In order to have an active Rx Local account a patient profile must be made with the pharmacy first. Once a profile is made and/or a prescription is received the Rx Local app will be activated.
What can patients do with the RxLocal mobile app?
The RxLocal mobile app helps Workers' Comp and Personal Injury patients stay connected to our pharmacy. They can message the pharmacist, manage their prescriptions, request refills, and set medication reminders from one convenient place.
PLEASE NOTE: In order to have an active Rx Local account a patient profile must be made with the pharmacy first. Once a profile is made and/or a prescription is received the Rx Local app will be activated.
Click Here to Find Out More
Who can I contact for inquiries about Advanced Rx's Wholesale or Repackaging Services?
For inquiries about our Wholesale or Repackaging Services, please call us at (615) 645-0041. We're here to assist you.
What type of wholesale cash-pay and custom compounding solutions do you offer?
Beyond Workers' Comp and Personal Injury, we provide premium wholesale cash-pay and custom compounding solutions to help your practice thrive.
Whether you are looking to elevate patient care or seamlessly integrate a cash-pay model, our advanced compounding pharmacy delivers the specialized formulations your treatments demand. Skip the insurance hurdles and gain direct access to high-demand, high-margin therapies designed to improve patient outcomes and diversify your practice’s revenue streams.
- HRT Compounds | Tailored hormone replacement therapies.
- ENT Formulations | Specialized sinus, nasal, and topical solutions.
- Erectile Dysfunction (ED) | High-quality, customized men’s health treatments.
- Topical Pain Relief | Targeted, non-opioid therapeutic gels and creams.
Can your pharmacy solution support Workers' Comp and Personal Injury clinics?
Yes. We work with providers who care for Workers' Comp and Personal Injury patients. Our goal is to help you simplify pharmacy workflows and reduce administrative work so your team can stay focused on patient care.
Do you work with Commercial Insurance?
Our pharmacy does not bill commercial insurance, allowing us to pass savings and better care directly to our patients. Ask us about our competitive cash pricing.
What pharmacy services does Advanced Rx offer for physicians and clinics?
We provide an all-in-one pharmacy solution designed for healthcare providers, including in-office dispensing/ point-of-care dispensing, mail-order pharmacy, medication repackaging, compounding support, physician formularies, Workers' Compensation and Personal Injury pharmacy claims management through ezRxClaims.
Is physician dispensing legally allowed within my state?
Regulations vary significantly by state. You can check your local regulations by reviewing our By-State Dispensing Guidelines Page.
Designed for providers and sales consultants alike, this directory features verified permit requirements, provider scopes, and direct links to state registration boards.
By State Dispensing Guidelines
Who should I call for inquiries about Advanced Rx Pharmacy Wholesale or Repackaging Services?
Physicians, clinics, and distributors: Please call (615) 645-0041 for inquiries regarding our wholesale and repackaging services or fill our our Physician Clinic Inquiry Form.
Need Assistance with a Personal Injury Case or Pharmacy Order?
Our dedicated care team is here to help patients and legal professionals every step of the way. Reach us by phone or email.
Letters of Protection (LOP)
For LOP submission and coordination, please email both departments:
- Primary: tnpharmacy@arxmgt.com
- CC: arsupport@arxmgt.com
Billing & Medical Records
For billing inquiries, affidavits, medical records, or account statements:
- Email: arsupport@arxmgt.com
Orders, Shipping & Pharmacy Support
For order status, delivery tracking, or to speak directly with a pharmacist:
- Phone: (844) 866-6292
- Email: tnpharmacy@arxmgt.com
- Response Time: Our team typically responds within 24 hours during standard business hours (Monday–Friday).
Patient Portal & Easy Refills (Rx Local)
Manage your prescriptions anytime with our secure patient portal. View your active medication list, message the care team, and request refills in just a few clicks.
- Sign Up Online: Activate Your Account
- Text Option: Text RXLOCAL to 64890 or reach our direct pharmacy text line at (615) 551-5129.
Note for New Patients: An active pharmacy profile must be created by our team before your Rx Local account can be activated. Once we receive your initial prescription, your account will be ready to set up.
How do I partner with Advanced Rx?
MEDICAL PROVIDER/PHYSICIAN:
If you are a provider that serves Workers' Compensation and Personal Injury Patients, or if you are looking for a Cash Pay Pharmacy Wholesale partner (ENT, Women's and Men's Health or Dermatology etc.) the best place to start is our clinic inquiry form. Once you submit a form, our team will review your practice details and follow up to see whether our services are a good fit for your workflow and patient needs.
Click Here to Fill Out a Direct Clinic Inquiry
MEDICAL DISTRIBUTOR/REP (1099 CONTRACTOR):
If you are a medical distributor looking to partner with Advanced Rx, we are seeking individuals or Distributor Agencies (1099 Independent Contractors) that have an existing network of orthopedic/pain physicians and medical providers with Workers' Comp and Personal Injury patients. If you currently work closely with medical clinics serving Workers Comp and/or Personal Injury Clinics, please apply through the form on our Careers page.
Medical Distributors Click Here
ATTORNEY:
If you are a Workers Comp and/or Personal Injury Attorney, you can demonstrate exceptional client service by partnering with Advanced Rx.
We alleviate the burden of medication management, allowing you to focus on your core legal expertise while ensuring your clients receive the care they deserve, regardless of the complexities of their case. If you represent individuals who have been injured on the job or in accidents, Advanced Rx can be a valuable resource.
Who should I contact for information about the RCM Pharmacy Services programs, including mail order, and in-office physician dispensing?
Physicians and clinics: Please contact Brian Farro, EVP of Sales, at (408) 981-9416 for more information about any of our physician facing Pharmacy Services programs.
Fill Out Our Clinic Inquiry Form
How can I learn more about working with Advanced Rx as an independent rep or distributor?
Independent reps and distributors: Please call our corporate sales and service office at (925) 621-2903 or our EVP of Sales, Brian Farro at (408) 981-9416. You can also go to our Careers page and fill out an online Independent Distributor application.